Clenova is a home-cleaning brand focused on practical, effective and easy-to-use cleaning solutions for everyday households.

You can purchase available Clenova products directly through our official website. Product availability may vary from time to time.

Please refer to the instructions shown on the product packaging and the relevant product page before use. Always follow the product-specific directions and precautions.

Once your order is dispatched, tracking information may be shared through the contact details provided with your order. You can use the tracking information to follow the shipment's latest status.

Order changes or cancellations may only be possible before an order enters processing or dispatch. Please contact customer support as early as possible. Once dispatched, cancellation may no longer be possible.

Please contact Clenova customer support promptly with your order details, clear photographs or video of the product, packaging and shipping label. Eligible cases will be reviewed according to our Return & Refund Policy.

Minor packaging, colour, print or appearance variations may occur due to manufacturing batches, packaging updates or availability. Such minor differences do not necessarily affect the intended use of the product.

Promotional offers may be available for a limited period. Please refer to the current product page and checkout for the latest product, quantity, price and offer applicable to your order.

Approved refunds are processed using an appropriate payment method. The time taken for the amount to reflect may depend on the bank, payment provider or refund method.

Please use the contact information provided on our Contact Us page. Include your order number whenever contacting us about an existing purchase.