1. Information We Collect

Depending on how you interact with Clenova.in, we may collect:

• Name and contact details.
• Billing and shipping address.
• Email address and telephone number.
• Order details and purchase history.
• Payment status and transaction references.
• Customer-service communications.
• Device, browser, IP address and website usage information.
• Cookie, analytics and advertising-related information where permitted.

2. Payment Information

Payments may be processed by authorized third-party payment service providers. Sensitive authentication details such as your complete card number, UPI PIN, banking password or OTP are ordinarily processed directly by the relevant payment provider and are not intended to be stored by Clenova.

3. How We Use Information

We may process information for purposes including:

• Processing and fulfilling orders.
• Confirming, shipping and delivering purchases.
• Processing cancellations, refunds and eligible replacements.
• Providing customer support.
• Preventing fraud, misuse and unauthorized transactions.
• Improving our products, website and customer experience.
• Sending transactional communications relating to an order.
• Sending promotional communications where legally permitted.
• Measuring advertising and website performance.
• Complying with legal, tax, accounting and regulatory requirements.

4. Order & Delivery Communications

We may contact you by email, SMS, telephone, WhatsApp or other available channels regarding order confirmation, address verification, payment, shipping, delivery, support or other transaction-related matters.

5. Marketing Communications

Where permitted, we may use contact information to send offers, product updates or promotional communications. You may opt out of promotional communications using the available unsubscribe or preference options.

Opting out of marketing does not prevent us from sending essential transactional communications regarding an existing order.

6. Cookies & Similar Technologies

Clenova.in may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud and measure advertising effectiveness.

Browser settings may allow you to restrict or delete cookies. Disabling certain cookies may affect website functionality.

7. Information Sharing

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Payment gateway and financial service providers.
• Courier, shipping and logistics partners.
• Website, hosting and ecommerce technology providers.
• Customer support and communication providers.
• Analytics, fraud prevention and security providers.
• Advertising and marketing platforms where permitted.
• Professional advisers and authorities where legally required.

We do not intend to sell personal information as a standalone customer database to unrelated parties.

8. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration or loss.

No method of transmission or electronic storage can be guaranteed to be completely secure, and users should also take appropriate precautions when accessing online services.

9. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, process transactions, provide support, maintain business and tax records, resolve disputes, prevent fraud and meet applicable legal requirements.

10. Your Privacy Choices

Subject to applicable law, you may have rights relating to access, correction, updating, deletion, withdrawal of consent or grievance redressal regarding your personal information.

Requests may be submitted through the contact options made available on Clenova.in. We may need to verify your identity before processing certain requests.

11. Third-Party Links

Our website may contain links or integrations operated by third parties. Their handling of information is governed by their own privacy practices, and we encourage you to review their policies where relevant.

12. Children's Privacy

Clenova.in is intended for general ecommerce use and is not designed to knowingly collect personal information from children who are not legally permitted to enter into transactions without appropriate consent.

13. Legal Disclosures

We may disclose information where reasonably necessary to comply with applicable law, court orders, governmental requests, fraud investigations, enforcement of our policies, or protection of our legal rights and those of our customers.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, services or applicable requirements. The latest version will be published on Clenova.in.

15. Contact & Privacy Requests

For questions, privacy requests or grievances relating to your information, please use the official contact information displayed on the Contact Us page of Clenova.in.